6. CANCELLATION & REFUND POLICY
6.1 Cancellations prior to commencement of service will be subject to the following conditions;
6.1.1 If we received pre-payment or full payment one of the following solutions may be offered;
6.1.2 Full refund, if cancellation is within the first 14 days from the date booking is confirmed by the Company (i.e. cooling off period) but not less than 7 days prior to commencement of service.
6.1.3 Full refund, less deposit and applicable credit charges, if cancellation is notified not less than 7 days prior to commencement of the service.
6.1.4 50% refund, less deposit and applicable credit charges, if cancellation is notified within 7 days but not less than 24 hours prior to commencement of service.
6.1.5 No refund if cancellation is notified less than 24 hours prior to commencement of service.
6.2 Cancellations after commencement of service but prior to completion will be subject to the following conditions;
6.2.1 If we received a pre-payment or full payment the following conditions will apply;
6.2.2 25% refund, if cancellation is notified not less than 24 hours prior to the next stage of service.
6.2.3 No refund if cancellation is notified less than 24 hours prior to the next stage of service
6.3 If no pre-payment has been received by the Company in advance of service the you will be liable to pay the agreed Service Charge less any possible refund as above.
6.4 We may cancel the Contract immediately without liability, if you;
6.4.1 fail to pay any amount due under the Contract on the due date for payment and remain in default for more 7 days after being notified to make such payment; or
6.4.2 breach any of the terms of the Contract and (if the breach can be remedied) fail to remedy it within 7 days of being given notice to remedy the breach.
6.5 We may cancel the Contract for operational reasons, at any time, and may endeavour to find/offer a suitable alternative service provider for you. If we have received a pre-payment, and you are inconvenienced by the cancellation, we may be liable only to the extent of the difference in cost charged by the alternative service provider. Any claim in this respect must be submitted to us, in writing, within 14 days of the cancellation together with copy of a receipt for the alternative service. We shall have no liability to you if we have not received a pre-payment from you.
6.6 The limitation of any refund will be considered together with the individual circumstances and will be subject to the sole discretion of the Company.
6.7 In the event of cancellation by you giving cause for a refund, a claim should be submitted to us in writing within 14 days from the date of the cancellation. Contact details can be found in the confirmation of booking or published on the Company website.
6.8 On termination of the Contract, for any reason, the Customer shall immediately pay to us all outstanding sums of money due, unpaid invoices (if any) and interest and, in respect of Services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt.